Returns & Refunds

Returns

Goods sold are non-refundable but exchangeable in original condition (sealed and unused) within 7 days upon purchase. Kindly retain your receipt/invoice for verification purposes. You can always contact us for any return question at wendy@herabeauty.sg.

Refunds
We do not offer refund on any orders, however we do offer exchange on items in original condition (sealed and unused) within 7 days upon purchase. Kindly retain your receipt/invoice for verification purposes..

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

If an item is damage and we can verify, please contact us via phone, email or contact form and we will be gladly to assist you.